Discover how we service the crap out of our customers.

Support+ is our new Managed Services program that has added features
to make your digital signage work seamlessly for you.

Discover how we service the crap out of our customers.

Support+ is our new Managed Services program that has added features
to make your digital signage work seamlessly for you.

Why You Should Choose Support+ 

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You would like only one vendor for ALL of your digital signage needs, from installation to support.

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You want to increase the effectiveness of your digital signage investment.

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You want proactive support to ensure your screens are always on.

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You have a lack of in house capabilities for support or content creation.

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You want the security of 24/7 support with 95% of support issues managed and resolved remotely.

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You would like incredible service at predictable monthly (or yearly) pricing and management of costs.

Support+ Plans*

Software Subscription

pay monthly or annually

Access to ready-to-use widgets

Access to ready-to-use professionally designed templates

Access to content management system

Drag and drop content

Proactive Remote Support**

pay monthly or annually

Support available 24/7

Remote power control

Remote issue troubleshooting

Proactive alerting and monitoring

Vendor warranty claims

Customer Portal

Acknowledgement from solution team within 2 hrs

Target resolution 24 hrs

‘All-In’
Support**

pay monthly or annually

Support available 24/7

Remote power control

Remote issue troubleshooting

Proactive alerting and monitoring

Vendor warranty claims

Customer Portal

Acknowledgement from solution team within 2 hrs

Target resolution 24 hrs

+ Custom template support

+ On-site support 

+ Data integration support

+ Training

Content Management

pay monthly or annually

Unlimited program changes – 1 business day response

Periodic meetings for upcoming content changes

All content provided by customer or publicly available

Advanced content scheduling

Multi-user support

System updates

Additional paid options are available for custom content creation and/or data integration services.
*Only available on 10net approved hardware. **Must purchase monthly software subscription.

Support+ Plan Details

Remote issue troubleshooting
Alert
WarrantyClaims
CustomerPortal
24/7 Support
Timely Incident Resolution - 10net Support+
On-site Support
All-In Support Only
All-In Support Only
All-In Support Only
PowerControl
Unlimited Content Changes
Meetings
MultiUserSupport
SystemUpdates

Frequently Asked Questions

Happy Support+ Customers

  • Professional and Reliable

    “In terms of support, 10net is responsive and reliable. They have been very helpful through a variety of challenges, including adapting our system to a different set of needs during the COVID-19 crisis…”

    Ben Fitch
    Director of Advancement
    Little Flower Academy
  • We can count on them

    “We chose to work with 10net FOCUS because we can always count on them.”

    Jamie Shillingford
    Merchandising Coordinator
    Kal Tire
  • Quick Issue Resolution

    “It’s so helpful and reassuring to know that if there is a problem with one of our screens – particularly when we have a big event on, then we will be able to get the issue resolved in a very short time.”

    Jess Jang
    Conference Services
    Anvil Centre

To learn more about how we can service the crap out of your business please email us or call our team at 1.888.881.0net

WE ARE 10NET FOCUS

We work with companies to provide scalable digital signage solutions including custom content, hardware, monitoring, installation and support.

Suite A – 3614 North 15th Avenue
Phoenix, AZ 85015
1.888.881.0net (0638)

Unit 106 – 197 Forester Street
North Vancouver, BC  V7H 0A6
1.888.881.0net (0638)

WE ARE 10NET FOCUS

We work with companies to provide scalable digital signage solutions including custom content, hardware, monitoring, installation and support.

PROUD MEMBERS OF

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Suite A – 3614 North 15th Avenue
Phoenix, AZ 85015
1.888.881.0net (0638)

Unit 106 – 197 Forester Street
North Vancouver, BC  V7H 0A6
1.888.881.0net (0638)