Why You Should Choose Support+
You would like only one vendor for ALL of your digital signage needs, from installation to support.
You want to increase the effectiveness of your digital signage investment.
You want proactive support to ensure your screens are always on.
You have a lack of in house capabilities for support or content creation.
You want the security of 24/7 support with 95% of support issues managed and resolved remotely.
You would like incredible service at predictable monthly (or yearly) pricing and management of costs.
Support+ Plans*
Software Subscription
pay monthly or annually
Access to ready-to-use widgets
Access to ready-to-use professionally designed templates
Access to content management system
Drag and drop content
Proactive Remote Support**
pay monthly or annually
Support available 24/7
Remote power control
Remote issue troubleshooting
Proactive alerting and monitoring
Vendor warranty claims
Customer Portal
Acknowledgement from solution team within 2 hrs
Target resolution 24 hrs
‘All-In’
Support**
pay monthly or annually
Support available 24/7
Remote power control
Remote issue troubleshooting
Proactive alerting and monitoring
Vendor warranty claims
Customer Portal
Acknowledgement from solution team within 2 hrs
Target resolution 24 hrs
+ Custom template support
+ On-site support
+ Data integration support
+ Training
Content Management
pay monthly or annually
Unlimited program changes – 1 business day response
Periodic meetings for upcoming content changes
All content provided by customer or publicly available
Advanced content scheduling
Multi-user support
System updates
Additional paid options are available for custom content creation and/or data integration services.
*Only available on 10net approved hardware. **Must purchase monthly software subscription.